Privacy Policy

Last updated: 05 June 2026 — Please read carefully before using our services.

1. Introduction

Cybrix Electronics (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our electronics repair services in Melbourne, including mobile phone repair, laptop repair, computer repair, tablet repair, data recovery, software installation, hardware upgrades, IT support, and electronics diagnostics.

By using our website or booking a service, you agree to the collection and use of information in accordance with this policy. If you have any concerns, please contact us before proceeding.

2. Information We Collect

We collect information in the following ways:

  • Booking information: Name, email address, phone number, device model, and service type when you submit a repair booking.
  • Device information: Details about your device (make, model, condition) necessary to source correct parts and carry out repairs.
  • Communication records: Emails, messages, or call notes when you contact us with enquiries or support requests.
  • Website usage data: Pages visited, time spent on site, referring URLs, and browser/device type, collected via cookies and analytics tools.
  • Payment details: Transaction records processed through our payment provider (we do not store raw card data — see Section 7).

3. How We Use Your Information

Your information is used exclusively to operate and improve our Melbourne electronics repair services:

  • Processing and managing your repair bookings and appointments.
  • Sourcing the correct parts for your specific device model ahead of your appointment.
  • Sending booking confirmations, appointment reminders, and service updates.
  • Responding to your enquiries and providing customer support.
  • Improving our website experience, services, and internal processes.
  • Complying with our legal obligations under applicable Australian law.

We will never sell your personal information or use it for any purpose unrelated to the services you have requested.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

  • Essential cookies: Required for the website and booking system to function correctly.
  • Analytics cookies: Help us understand how visitors use our site so we can improve it (e.g. Google Analytics).
  • Preference cookies: Remember your settings and preferences for a better experience on return visits.

You can disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the booking system.

5. Data Protection & Security

Cybrix Electronics takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you have reason to believe your data has been compromised, please contact us immediately at info@cybrix.com.au.

6. Third-Party Services

To operate our repair services and website, we may share limited data with trusted third parties, including:

  • Parts suppliers: Device model information shared only to source the correct repair components.
  • Payment processors: Secure handling of transactions (see Section 7).
  • Analytics providers: Aggregated, anonymised usage data for website performance monitoring.
  • Email/SMS platforms: Used to deliver booking confirmations and appointment reminders.

All third-party providers are required to handle your data in accordance with applicable privacy laws. We do not share your personal information with third parties for advertising or marketing purposes.

7. Payment Information

Payments for our Melbourne computer repair, mobile phone repair, and related services are processed through secure, PCI-DSS compliant third-party payment providers. Cybrix Electronics does not store, log, or have access to your full credit or debit card details at any time. All payment data is encrypted and handled entirely by the payment provider.

We retain transaction records (amount, date, service type) for accounting and warranty purposes only.

8. Your Rights

Under the Australian Privacy Act 1988 and applicable state legislation, you have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate or outdated information.
  • Request deletion of your personal data, subject to our legal and operational obligations.
  • Opt out of marketing communications at any time (see Section 9).
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us at info@cybrix.com.au. We will respond within a reasonable timeframe.

9. Marketing Communications

We may occasionally send you relevant updates, promotions, or service information related to Cybrix Electronics’ repair services in Melbourne. We will only do this if you have opted in or where permitted under Australian law (e.g. as an existing customer).

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, replying “STOP” to any SMS, or contacting us directly. Opting out of marketing will not affect transactional messages related to your bookings.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including maintaining warranty records (90 days from service completion), meeting our tax and accounting obligations (generally 7 years under Australian law), and resolving any disputes or complaints.

Once your data is no longer required, it is securely deleted or anonymised.

11. Children’s Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us at info@cybrix.com.au and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Cybrix Electronics handles your personal information, please get in touch:

📅 Back to Booking ← Home
Chat on WhatsApp