Last updated: 05 June 2026 — Please read carefully before using our services or submitting a booking.
Welcome to Cybrix Electronics. We are a Melbourne-based electronics repair and IT services business specialising in mobile phone repair, laptop repair, computer repair, tablet repair, data recovery, software installation, hardware upgrades, IT support, and electronics diagnostics. Our goal is to provide fast, reliable, and professional repair services to customers across Melbourne, Victoria.
These Terms & Conditions govern your use of our services, our website, and any booking or repair engagement with Cybrix Electronics. By submitting a booking, dropping off a device, or using our website, you confirm that you have read, understood, and agreed to these terms in full.
By accessing our website, submitting an online booking, or presenting your device for repair or diagnostics, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not proceed with a booking or service request.
We reserve the right to update or amend these terms at any time. The most current version will always be available on this page and takes effect immediately upon publication.
Cybrix Electronics offers the following repair and IT services to individuals and businesses in Melbourne and surrounding areas:
All services are subject to parts availability, technical feasibility, and the specific condition of the device presented. Cybrix Electronics reserves the right to decline a repair job where it is deemed unsafe, technically impossible, or outside our current service scope.
All repair timeframes provided by Cybrix Electronics — whether quoted verbally, in writing, via our website, or during the booking process — are estimates only and are not guaranteed completion times. Actual repair time may vary depending on the complexity of the fault, parts availability, and current workshop volume.
We will make every reasonable effort to complete repairs within the estimated timeframe and will notify you promptly if delays arise. Cybrix Electronics accepts no liability for losses, costs, or inconvenience resulting from a repair taking longer than the initial estimate.
Before submitting your device for any repair or IT service, you are responsible for the following:
Upon receiving your device, Cybrix Electronics will conduct an initial inspection to document its visible condition, including any pre-existing cosmetic damage such as scratches, dents, or cracks. This pre-repair condition report protects both you and us. By submitting your device, you acknowledge and accept the documented pre-existing condition.
Where a diagnostic assessment is required before a quote can be provided, we will inform you of any applicable diagnostic fee upfront. If you decline to proceed with the repair following a paid diagnostic, the diagnostic fee is non-refundable as it covers the labour and time incurred in assessing your device.
In some cases, additional faults may be identified during the repair process that were not apparent during the initial inspection. We will contact you before proceeding with any additional work or charges.
All repair work carried out by Cybrix Electronics is covered by a 90-day warranty against defects in the specific parts replaced and the workmanship of the repair performed. The warranty is subject to the following conditions:
Our warranty is provided in addition to any rights you may have under the Australian Consumer Law (ACL). Nothing in these terms limits or excludes your statutory consumer rights.
Cybrix Electronics takes every reasonable precaution when handling customer devices. However, to the fullest extent permitted by applicable Australian law, we are not liable for:
Where liability cannot be excluded under the ACL, our liability is limited to re-performing the relevant service or refunding the cost of that service, at our discretion.
You are solely responsible for backing up all data on your device before submitting it for any repair, service, or diagnostic assessment. This includes but is not limited to photos, videos, contacts, messages, documents, application data, and any other personal or business files stored on the device or its associated storage media.
Cybrix Electronics will take all reasonable care with your device; however, certain repair procedures — including but not limited to motherboard repairs, software reinstallation, operating system recovery, and some hardware replacements — may result in the partial or complete loss of data. We are not liable for any data loss, regardless of cause.
If data recovery is part of your service request, we will advise you of the likelihood of success prior to commencing work. Data recovery outcomes cannot be guaranteed and are subject to the physical and logical condition of the storage media.
The following payment conditions apply to all services provided by Cybrix Electronics:
We understand that circumstances change. Our cancellation and refund policy is as follows:
To cancel or reschedule, please contact us as soon as possible at info@cybrix.com.au or call +61411790014.
For on-the-spot repairs such as screen replacements and battery replacements, Cybrix Electronics will order the required part for your specific device model in advance of your appointment. By confirming a booking you acknowledge that a part may be ordered specifically for your device and that you are committed to attending.
You are responsible for providing the correct and complete device model during booking. If an incorrect model is provided and an incompatible part is ordered as a result, additional charges or delays may apply. If you are unsure of your exact device model, please contact us before booking.
All replacement parts used by Cybrix Electronics are sourced from reputable suppliers. We use high-quality compatible or OEM-equivalent parts unless an original manufacturer part is specifically requested and agreed upon in advance. The use of compatible parts does not affect your warranty rights under these terms or the ACL.
Once your repair is complete, we will notify you via phone or email. You are requested to collect your device within 14 days of receiving the completion notification. Devices not collected within this period may incur a storage fee of $5 per day (or part thereof) from the 15th day onward.
Devices left uncollected for more than 60 days after the completion notification, with no contact from the customer, may be disposed of or recycled at Cybrix Electronics’ discretion in accordance with applicable Victorian legislation. We will make reasonable attempts to contact you before taking any such action.
Full payment of the repair invoice and any applicable storage fees must be settled in full before the device is released.
Your personal information — including name, email address, phone number, and device details — is collected solely for the purpose of managing your booking, carrying out the requested service, and communicating with you about your repair. Cybrix Electronics handles all personal data in accordance with the Australian Privacy Act 1988 and applicable Victorian privacy legislation.
We do not share your personal information with third parties for marketing or commercial purposes. Limited data may be shared with our parts suppliers (device model only) and payment processors as necessary to complete your service. For full details, please review our Privacy Policy.
The Cybrix Electronics website is provided for informational and booking purposes only. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
We make reasonable efforts to ensure the accuracy of information on our website, but we do not warrant that all content is complete, current, or error-free. Prices and availability displayed on the website are subject to change without notice.
All content on the Cybrix Electronics website, including text, graphics, logos, icons, images, and software, is the property of Cybrix Electronics or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, or republish any material from this website without our prior written consent.
In some circumstances, Cybrix Electronics may engage trusted third-party specialists or suppliers to assist with specific repair tasks or parts sourcing. Where this occurs, we will inform you prior to any such engagement. We remain your primary point of contact and take responsibility for the overall quality of the service provided.
Our website may contain links to third-party websites for reference purposes. Cybrix Electronics is not responsible for the content, accuracy, or privacy practices of any linked external sites.
Cybrix Electronics reserves the right to update, modify, or replace these Terms & Conditions at any time. Changes will take effect immediately upon publication on this page. The “Last updated” date at the top of this page will always reflect the most recent revision.
Your continued use of our services or website following any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
These Terms & Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Nothing in these terms limits or excludes any rights you may have under the Australian Consumer Law or other applicable mandatory legislation.
If you have any questions about these Terms & Conditions or our services, please contact Cybrix Electronics directly: